Refund and Return Policy for DeadPanMerch.com

You bought a shirt with a joke on it. If it showed up wrong, doesn’t fit, or just isn’t what you hoped for, we’d rather fix it than have you stuck with it.

Here’s how that works.

You Have 30 Days

30 days from the day your order is delivered to start a return. After that, we can’t do refunds or exchanges. Not because we’re heartless — because at some point a shirt has been lived in.

What Can Come Back

To be returnable, the item needs to be:

In the same condition you got it — unworn, unwashed, no mystery stains.
In its original packaging.
Accompanied by your packing slip or receipt.

Custom orders are final sale. By “custom” we mean items where you supplied the artwork, text, or personalization — a name, a date, your own design. Everything in our regular catalog is returnable under the rules above, even though we print it after you order it.

The one exception: if a custom item arrives damaged or defective, we’ll make it right regardless.

How To Start One

Email support@deadpanmerch.com and tell us what went wrong. We’ll send you a Return Authorization (RA) number and where to ship it.
Pack the item back up in its original packaging with your packing slip inside.
Ship it back. Return shipping is on you — pick whatever carrier you like, but get tracking. If it doesn’t arrive, we can’t refund it.

Don’t ship anything back without an RA number. Packages that show up unannounced tend to get lost, and then we’re both unhappy.

Changed Your Mind? You Get Store Credit

Wrong size, wrong color, or it just didn’t land the way you hoped — we’ll take it back and issue store credit for the full purchase price of the item.

Here’s the honest reason it’s credit and not cash: your shirt was printed for your order and nobody else is going to buy it. Store credit lets us stay flexible about returns instead of slamming the door like most print-on-demand shops do.

The credit:

Covers the full item price, no restocking fee, no fine print.
Arrives by email within 5 business days of your return reaching us.
Never expires. Sit on it for two years if you want.
Works on anything in the shop.

Original shipping charges and your return shipping aren’t included in the credit.

Damaged or Defective? You Get Your Money Back

Different situation entirely — that one’s our fault, so you get an actual refund.

Email support@deadpanmerch.com within 30 days of delivery with your order number and a clear photo of the problem. That’s how we file the claim on our end, so we can’t skip it.

Don’t ship it back. We don’t need the damaged item returned, and you shouldn’t pay to send back something that arrived broken. Once we’ve seen the photo, you get a full refund to your original payment method — shipping included — or a free replacement, your call. No return trip, no argument.

If several items from the same design have the same problem, send one photo with all of them visible in the frame. Saves us both a round of emails.

What Isn’t A Defect

A few things are just how printing on fabric works:

Print placement within half an inch of the mockup. It’s a press, not laser surgery.
Slight color variation from your screen. Every monitor lies a little.
Normal wear after washing. Follow the care instructions and it’ll hold up.

These fall under change-of-mind rather than damage — but if something looks genuinely wrong to you, send a photo anyway and we’ll take a look.

Exchanges

Want a different size or design? Return the original for store credit and put it toward the new one. Same 30-day window, same condition rules. You cover shipping it back.

If the swap is because we sent the wrong item, ignore all that — email us and we’ll ship the right one free.

Refund Timing

Refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it. That part’s between you and your bank.

Delivery Problems

If your package is lost in transit, email us and we’ll sort it out.

If it comes back to us because the address was wrong or incomplete, we can reprint and reship, but there’s a charge for the second trip. Double-check your address at checkout — it’s the most common way an order goes sideways.

Questions

Email support@deadpanmerch.com. A human reads it and a human answers.